Seamless Reservations

Identifying gaps in the reservation process, we designed an app that integrates IBM Watson Assistant to enhance tracking, support, and customer experience for Hertz agents, resulting in increased efficiency and a boost in accessory sales.

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Key Roles: UX/UI Design, Research

Pre-existing Gaps

Hertz rental agents faced difficulties in efficiently tracking and assisting customers with their reservations, leading to a less seamless customer experience and missed opportunities for accessory sales.